Refund Policy

At Simply Essencia, we want you to feel confident shopping with us. If for any reason you are not satisfied with your purchase, our return policy is designed to be simple and fair.

Cooling-Off Period

You have a 14-day cooling-off period from the day you receive your order to request a return.

Eligibility for Returns

• Products must be unopened, unused, and in their original packaging.
• For hygienic reasons, opened or used cosmetics and personal care products cannot be returned.
• Sale items and gift cards are non-returnable.

Return Shipping Costs

• Return shipping costs are the responsibility of the customer.
• If the product is defective, damaged, or incorrectly delivered, Simply Essencia will cover the return shipping costs.

Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 10 business days.
• Please note that it may take additional time for your bank or credit card company to process and post the refund.

How to Start a Return

To initiate a return, please contact us at info@simplyessencia.com with your order details. Our team will provide you with instructions for the return process.